“Windows 10 has no sound- Help!” These were the words of my customer who had recently upgraded to Windows 10 and then for some reason had done a refresh (Windows 10’s in-place reinstall), and subsequently had no sound on their laptop.
Normally if Windows 10 has no sound I’d look into the Device Manager and find either a missing sound device, or a red exclamation next to it, indicating a driver or hardware problem. Device manager looked clean, however. The BIOS showed no options for disabling sound, so I doubted it was disabled and furthermore, it worked before the refresh.
The only oddity I noticed was that instead of “High Definition Audio Device” it gave “IDT High Definition Audio CODEC” as the name of the only audio device. I didn’t recognize that. When I opened that device, it gave the error “A device attached to the system is not functioning.” Okay, so this is why it isn’t working. I removed the device and then scanned for hardware changes, but the same device was detected, the same driver was installed, and the same “A device attached to the system is not functioning.” error was given. Time to try something else.
I did a bit of Googling and it turns out this is a known issue with Windows 10.
Windows 10 has no sound: The easy fix
- Open Device Device Manager (Right click Start, click “Device Manager”)
- Under “Sound, video and game controllers”, right click “IDT High Definition Audio CODEC” and click “Properties”.
- Select the Driver tab
- Click “Update Driver…”
- Click “Browse my computer for driver software”
- Click “Let me pick from a list of device drivers on my computer”
- Select “High Definition Audio Device” and then click Next
- When a warning comes up that it may not work, click Yes.
The device should now work, and you should immediately get sound on your computer. I didn’t think that solving this problem would be as easy as it was. If your Windows 10 has no sound, and this fixes it, please let us know in the comments!
Fix worked for me. Many thanks!
Hey Sarah, thanks for leaving a note. I’m glad it worked! Such an easy fix for an otherwise perplexing problem 🙂
Thanks I have sound again. It took me over an hour to find your explanation, but it worked. Thanks again!!!!!!!!!
I’m so glad to hear it! Thanks for letting me know that it worked out for you 🙂
Thank you so much! It took me two hours to find this solution.
This one had me going the first time I ran into it, too. I’m glad the fix worked for you 🙂
thank you so much…after trying everything…..
Worked for me, it was so annoying I was gonna pull my hair off..!!!!! Thanks a lot.. _/\_
You are a legend!! I did so much troubleshooting to no avail and it was that simple. Thank you!
after checking many pages found this one and working perfect now so thanks a lot
Wow, it worked ,thank you so much
Thanks very much.
You instruction helps me to solve problem.
Thanks mate worked for my sisters computer
yes it works. thanks
Great! so simple and quick. Worked for me
Thank you very much, that worked perfectly!
Works as of 20.11.17. Thanks!
OMG thank you so much! After the latest update, my audio wouldn’t work and I was freaking out and then I finally stumbled onto this page and this was such a simple fix.
Right on! I’m so glad it worked for you. This one had me scratching my head the first time I ran across it!
It was so very simple and it worked even without restarting my computer! Thanks so much for your very helpful advice!
Thanks for this article. I recently updated my PC, and panicked when I found out my audio wasn’t working properly.
After Windows 10 update I had this problem and other “fixes” did nothing. This worked and I can remember having to do this a few months ago. This time, I’m bookmarking or righting down this info! Many, many thanks!
Thanks very much. Had tried every available ‘fix’, all without success and then when I followed your instructions, ‘Bingo’. It worked immediately.
Can’t thank you enough! I have ears!!!!!!!!!!!!!!!!!!!!!!!
thanks so much. been working for hours to no avail till I read your post
I’m glad it was helpful 🙂
Wow. All the other microsoft sites and their tips didn’t work and this one did. Wow.
Hi Daniel I’m so glad it worked!!
wow!!. thank you very much!!!!
You’re welcome- I’m so glad the fix worked for you! 🙂
I love you.
I don’t know why it took me so long to find your answer to my problem, but I’m glad I did.
Thanks a lot!
Your quite welcome! I’m glad it worked out for you 😊
FIXED! THANK YOU!!!
Thank you SO much. After several hours a day of Googling, reading, testing, and retrying (actually about 1 hour) I finally found your post. I tried exactly what you said. The names of the files and a few other things weren’t exactly the same, but the jist was, and VOILA!!! it worked. I’ll be sure to start with your site next time I encounter a Windows 10 problem that we fix for Microsoft.
-And we dont even get paid !!!
I do not see IDT High Definition Audio CODEC” within Sound, Video and game controllers?
Hi Bill, it might be that this just isn’t the right fit for the problem your having.
Thank you. Windows update caused the problem.
thanks worked for me after a while of trying different fixes
Glad to hear it! Thanks for the comment 🙂
Thanks a lot for this info .After trying for months to get audio working this has solved the issue and I now have sound !! Cheers 😊
Glad to hear it. Cheers!